Shipping policy

This Shipping Policy explains how orders placed through our website are processed, prepared, shipped, and delivered by Homiara INC (“Homiara,” “we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders submitted with a shipping address outside the United States may not be accepted or fulfilled. If an order cannot be shipped to the destination provided, we may contact the customer and cancel the affected order. Any applicable refund will be returned to the original payment method.

Our Products

Homiara INC offers a curated selection of handcrafted and handmade-inspired gift items, with a focus on products made from wool, wool felt, felt, textile, and similar soft materials.

Our collection may include:

Wool and felt dolls
Miniature handmade figures
Decorative ornaments
Hanging decorations
Seasonal and holiday ornaments
Animal and character figures
Decorative gift items
Small handcrafted accessories
Home and celebration decorations
Curated gift products

Because many of these products feature handcrafted details, slight variations in shape, stitching, texture, placement, or color may occur between individual pieces. These natural variations are part of the character of handcrafted products and are not generally considered manufacturing defects.

Order Processing Time

Most in-stock orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Because many of our products contain delicate wool, felt, stitched, or handcrafted details, orders may require additional inspection and protective preparation before shipment.

During busy periods—including holidays, seasonal promotions, product launches, and periods of unusually high order volume—processing may take longer.

If a product requires a different processing period, including made-to-order, personalized, limited-production, or special-order items, the applicable estimated processing time will be stated on the product page or otherwise communicated before purchase.

Shipping Delays

We make reasonable efforts to ship orders within the processing time stated on our website, product page, checkout page, or order confirmation.

If we are unable to ship an order within the stated or otherwise applicable shipping period, we may contact the customer with updated information and provide available options, which may include agreeing to the revised shipping date or canceling the affected order for a refund.

This approach reflects FTC requirements concerning promised shipping times and delay notifications for online merchandise orders.

Shipping Carriers

Orders may be shipped using established delivery providers such as:

USPS, UPS, FedEx, or another appropriate shipping service.

The carrier selected for an order may depend on factors including:

Shipping destination
Package dimensions
Package weight
Product type
Delivery service selected
Carrier availability

We reserve the right to select an appropriate carrier when a specific carrier is not guaranteed at checkout.

Estimated Delivery Time

Estimated delivery times may be displayed during checkout or provided after an order has been processed.

Delivery estimates begin after the order has been prepared and transferred to the shipping carrier.

Estimated delivery dates are not guaranteed arrival dates.

Actual transit times may be affected by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier delays, public holidays, seasonal shipping volume, delivery access issues, or other operational events.

Packaging

Our wool, felt, and handcrafted products may contain soft fibers, dimensional details, stitching, decorative attachments, or delicate components.

We carefully prepare orders for shipment and may use appropriate protective materials such as:

Protective wrapping
Tissue or protective paper
Cushioning materials
Inner protective packaging
Sturdy shipping cartons
Other packaging appropriate for the product

Packaging methods may vary depending on the size, shape, material, quantity, and fragility of the items ordered.

Gift Packaging

Selected products may be eligible for gift packaging or other optional presentation services.

Where available, any additional charge for gift wrapping, premium packaging, or similar optional services will be disclosed before the order is completed.

Availability of gift packaging may vary by product.

Shipping Costs

Shipping charges are calculated or displayed during checkout before payment is completed.

Shipping costs may depend on factors such as:

Delivery destination
Package size
Package weight
Selected shipping service
Order value
Promotional eligibility

Free standard shipping is available on eligible U.S. orders of $58.00 or more after applicable discounts and promotional codes have been applied.

Expedited shipping, special packaging, gift services, or other optional services may result in additional charges where offered.

Any applicable charges will be displayed before checkout is completed.

Order Tracking

Once an order has been shipped, a shipping confirmation email will normally be sent to the email address associated with the order.

Where tracking is available, the shipping confirmation will include a tracking number or tracking link.

Tracking information is supplied by the shipping carrier and may not update immediately after a shipping label is created or the package is first collected.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following information carefully before submitting your order:

Recipient name
Street address
Apartment, suite, floor, or unit number
City
State
ZIP code
Telephone number

If you notice an error in your shipping address, please contact us as soon as possible at info@homiaragifts.com.

We will make reasonable efforts to update the address if the order has not yet been shipped, but address changes cannot be guaranteed once processing or shipment has begun.

Incorrect or Incomplete Addresses

Homiara INC is not responsible for delays or failed delivery caused by materially incorrect or incomplete address information supplied by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact the customer to determine whether reshipment is appropriate.

Additional shipping charges may apply to reship the order when the return resulted from incorrect or incomplete information supplied during checkout.

Returned-to-Sender Packages

Packages may occasionally be returned to us by a carrier because of:

Incorrect address information
Incomplete address information
Refused delivery
Failed delivery attempts
Unclaimed packages
Other carrier-determined delivery issues

If an order is returned to us, we will review the circumstances and contact the customer where appropriate.

Depending on the reason for return, the customer may be offered reshipment, refund, or another appropriate resolution in accordance with our store policies.

Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us at info@homiaragifts.com.

Please provide your order number and any relevant tracking information.

We may review the shipment status and, where appropriate, contact or coordinate with the shipping carrier.

Depending on the circumstances and the outcome of the investigation, an appropriate resolution may include replacement, reshipment, refund, or another reasonable solution.

Packages Marked Delivered

If tracking shows that an order has been delivered but you cannot locate the package, please:

Check the delivery location and surrounding area.
Check with household members, neighbors, building staff, or reception personnel where applicable.
Review the carrier's tracking information.
Contact the shipping carrier if additional delivery information is available.
Contact us if the package remains missing.

We will make reasonable efforts to assist with delivery-related issues, although the available resolution may depend on the circumstances and information provided by the carrier.

Damaged Items

If an item arrives damaged, please contact us promptly at info@homiaragifts.com.

To help us review the issue, please provide:

Your order number
Clear photos of the item
Photos showing the damaged area
Photos of the outer shipping package
Photos of the internal packaging, where relevant

Please retain the original item and packaging while the request is being reviewed.

Depending on the circumstances, we may offer an appropriate resolution such as a replacement, refund, partial refund, or other remedy consistent with our Refund & Return Policy.

Handcrafted Product Variations

Many Homiara products are made using wool, wool felt, textile, embroidery, stitching, or other handcrafted techniques.

Minor variations may occur between the item shown in product photography and the item received, including variations in:

Stitch placement
Wool or felt texture
Shape
Size
Facial or decorative details
Color tone
Placement of handmade components

Reasonable handcrafted variation alone does not necessarily indicate that an item was damaged during shipping.

Actual damage, missing parts, or significant defects should be reported to us so that we can review the issue.

Multiple-Item Orders

Orders containing multiple products may occasionally be shipped in more than one package.

If an order is divided into multiple shipments, separate tracking information may be provided for each package.

Receiving one package does not necessarily mean that the entire order has been delivered.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has entered final processing or shipment.

Once an order has been shipped, it generally cannot be canceled and may instead be subject to our Refund & Return Policy.

Taxes

Any applicable sales tax or other required charges will be calculated and displayed during checkout where required.

Shipping charges and taxes, where applicable, will be shown separately or as part of the order summary before payment is completed.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our products, shipping practices, carriers, services, operational requirements, or applicable legal requirements.

The current version of this Shipping Policy will be published on our website.

Changes will apply from the effective date of the updated policy and will not retroactively reduce rights that have already accrued under an existing order.