Refund policy

We hope you enjoy your purchase from Homiara INC (“Homiara,” “we,” “us,” or “our”).

This Refund & Return Policy explains how we handle returns, refunds, damaged products, incorrect items, and related requests for purchases made through our Website.

Scope

This Policy applies to eligible products purchased directly through our official Website.

We currently primarily serve customers within the United States.

Our products may include wool and wool-felt dolls, miniature figures, hanging ornaments, seasonal decorations, decorative accessories, handcrafted-style products, and curated gift items.

30-Day Return Window

Unless otherwise stated on the applicable product page, you may request a return within 30 calendar days from the date your order is delivered.

Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

Return Eligibility

To qualify for a standard return, the product should be:

Unused and unworn
Clean and free from stains or odors
Undamaged and unaltered
Complete with all original components and accessories
Returned with its original packaging where applicable
In a condition suitable for resale
Accompanied by valid proof of purchase

We reserve the right to refuse a return or reduce the refund where permitted by law if the product has been materially used, damaged, altered, or returned incomplete.

Wool and Handmade Product Variations

Many Homiara products are made using wool, wool felt, textile materials, stitching, embroidery, and handcrafted or handmade-style techniques.

Because of these characteristics, individual pieces may have slight variations in:

Shape
Size
Stitch placement
Texture
Color tone
Facial details
Decorative details
Pattern placement
Surface finish

Reasonable variations resulting from handcrafted production or natural material characteristics are not generally considered defects.

However, this does not apply where a product arrives materially damaged, defective, incorrect, or substantially different from the item ordered.

Contact Us Before Returning an Item

Please contact us before sending any product back.

Email: info@homiaragifts.com
Phone: +1 (303) 206-8268

Please provide:

Your full name
Order number
Product you wish to return
Reason for the return
Photos or videos where relevant

Once your return request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not automatically send returns to our company address unless we specifically instruct you to do so.

Products sent to an unauthorized or incorrect return address may experience delays in processing.

Change-of-Mind Returns

If you decide to return an eligible product because of:

Change of mind
Personal preference
Ordering the wrong product
Selecting the wrong color, style, or size
No longer needing the product

you are generally responsible for the cost of returning the item.

The product must still meet the return conditions described in this Policy.

Original shipping charges are generally non-refundable for change-of-mind returns.

Incorrect, Damaged, or Defective Products

If you receive:

The wrong product
A product that is materially damaged during delivery
A product with a confirmed manufacturing defect
An item materially different from what you ordered

please contact us as soon as reasonably possible.

For visible shipping damage, we recommend contacting us within 7 calendar days of delivery so that we can review the issue while shipping and packaging information is still available.

We may request:

Your order number
Clear photographs or video of the product
Images showing the damaged or defective area
Photos of the outer shipping packaging
Photos of the internal packaging
Any other information reasonably necessary to investigate the issue

After reviewing the request, we may offer an appropriate resolution such as:

Replacement
Reshipment
Partial refund
Full refund

Where a return is required because we sent the wrong item or the product is confirmed to be damaged or defective, we will generally provide a prepaid return label or otherwise cover reasonable return shipping costs.

Products Damaged After Delivery

We are generally unable to provide a refund or replacement for damage caused after delivery by:

Improper use
Accidental damage
Excessive pulling or stretching
Improper washing or cleaning
Exposure to excessive moisture or heat
Unauthorized modification
Normal wear and tear
Failure to follow applicable care instructions

This does not affect rights that cannot legally be excluded.

Non-Returnable Items

Certain products may not qualify for standard change-of-mind returns.

These may include:

Personalized products
Customized products
Made-to-order products where clearly disclosed
Products marked Final Sale
Products marked Non-Returnable
Used or washed products
Items materially altered after delivery
Products returned incomplete
Products damaged after delivery by the customer

Any special return restriction will be disclosed on the applicable product page where appropriate.

Items that are damaged, defective, or incorrectly supplied will still be reviewed in accordance with applicable law and this Policy.

Personalized and Custom Products

Products customized or personalized specifically for a customer generally cannot be returned simply because the customer changes their mind.

If a personalized product arrives damaged, defective, or does not reasonably match the personalization information submitted with the order, please contact us so that we can review the issue.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

For confirmed returns resulting from our error, such as an incorrect item or qualifying damaged or defective product, we will generally cover reasonable return shipping costs.

We recommend using a trackable shipping service when returning an item.

We are not responsible for a customer return package that is lost before reaching the designated return location, except where responsibility cannot lawfully be excluded.

Original Shipping Charges

Original standard or expedited shipping fees are generally non-refundable where the customer is returning an item because of personal preference or change of mind.

Where the entire order is being refunded because of our error, a damaged or defective product, or another circumstance requiring reimbursement under applicable law, applicable shipping charges may also be refunded.

Return Inspection

Once a returned product is received, we will inspect it to confirm that it meets the applicable return requirements.

We may consider:

Product condition
Completeness
Original accessories
Packaging where applicable
Signs of use
Damage or alteration
Information provided with the return request

We will notify you after the return has been reviewed.

Refunds

If your return is approved, the refund will normally be issued to the original payment method used for the purchase.

We aim to process approved refunds promptly after the returned product has been received and inspected.

After we issue a refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.

FTC consumer guidance notes that refund timing can also depend on the payment method involved.

Partial Refunds

Where permitted by applicable law, a partial refund may be considered if an otherwise returnable item is returned with:

Missing components
Damaged packaging
Signs of use beyond reasonable inspection
Customer-caused damage
Other material loss in condition or value

We will not reduce a refund because of reasonable inspection necessary to determine the nature, characteristics, or condition of a product where applicable law protects such activity.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, style, or design, please return the original eligible product in accordance with this Policy and place a new order through our Website.

This allows inventory, payment, shipping, and tracking information to remain accurate for each transaction.

Sale and Promotional Items

Unless specifically marked Final Sale or Non-Returnable, eligible discounted products may generally be returned under the same return conditions described in this Policy.

A promotional price or discount alone does not automatically make an item non-returnable.

Products specifically designated as Final Sale will be clearly identified where applicable.

Gifts

If an item was purchased as a gift, the return will generally remain associated with the original order and payment method.

Unless another arrangement is specifically offered, approved refunds will normally be returned to the original payment method used by the purchaser.

Missing Items

If your package arrives but one or more items are missing, please contact us promptly at info@homiaragifts.com.

Please include your order number and information about the missing product.

We may request photographs of the package and contents to assist with our review.

Where we confirm that an item was omitted from the shipment, we may provide an appropriate resolution such as reshipment or refund.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters final processing or shipment.

Once an order has shipped, it generally cannot be canceled and must instead be handled under the applicable return process.

Refunds for Orders We Cannot Fulfill

If we cancel an order or item because we are unable to fulfill it after payment has been collected, the applicable amount will be refunded to the original payment method.

For online orders that a seller cannot ship as promised, FTC rules include requirements concerning delay consent or refunds for unshipped merchandise.

Abuse of the Return Process

We reserve the right, to the extent permitted by law, to reject returns associated with fraudulent or abusive activity, including:

Returning an item different from the product purchased
Deliberately damaging products
Submitting materially false claims
Repeated misuse of return procedures
Returning counterfeit or substituted products

This provision will not be used to deny legitimate return, refund, or consumer protection claims.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, business practices, fulfillment procedures, or applicable requirements.

The latest version will be published on our Website with an updated revision date.

Changes will apply prospectively and will not retroactively reduce rights relating to purchases already made where prohibited by applicable law.